A receptionist is an employee who serves the administrative support and is the first point of contact in an office. They usually perform their duties in the waiting area/entrance of an office and do a variety of administrative tasks. Receptionists are often called as front desk clerks, tasks such as, receive or greet any visitors, patients, or clients and answer telephone calls are performed by a receptionist. Moreover, receptionists also cover other areas of work to assist the businesses they are working for, including setting appointments, filing, record keeping, and many other office tasks all for the sake of keeping things moving.
Are you looking out for a Receptionist/Front Desk job? Well, you have come to the right place, here you will get everything you need to land a job as a receptionist. To be a receptionist you should be good in communicating with people as you would be the face of the company. Receptionists are the one whom people/clients meet while visiting the office of any company. In addition, tasks which you as a receptionist will be indulged in are data entry, reporting and keeping track of visitors. Apart from this, you should have good customer service skills because you will need to give great first impressions to first-time visitors to the company.
Job Duties and Responsibilities
As I have also mentioned above, the business duties of a receptionist may include solving visitor’s queries and answering enquiries about the company’s service or product.
As a receptionist you will also have to appropriately direct the visitors, sort and handle the e-mails, answering incoming calls on multi-line telephones.
Furthermore, a handling a telephone switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing.
Your task will differ as per the type of organization you will be working, some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy.
In some offices, a receptionist may also have to look after the security guard access control functions. This is done by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities.
Each and every working individual always look for growth in their career, it would be the best thing if there are opportunities available within the organization. It is quite obvious, we all will get bored doing the same work for a longer time. Depending on the industry you are working as a receptionist position, you may have opportunities for networking in order to advance to other positions within a specific field.
Many people use a receptionist type of job as a way to familiarize themselves with office work and to learn about other functions or positions within a corporation. Some people use receptionist work as a way to earn money while pursuing further educational opportunities or other career interests.
After gaining a good experience as a receptionist, you can advance your career to another type of administrative jobs. You can opt for careers like:
Customer Service Representative
- Production Assistant or
- Executive Assistant and other types of admin jobs.
A receptionist can either grow to a higher administrative position or move sideways to a junior position within the business the company operates in, for e.g. sales representative, recruitment officer or market research executive.The common moves of a receptionist are towards customer service, HR and marketing departments are also very common.
Note: Receptionists with exceptional numerical skills can find their calling in accounts. It depends only on your interest and abilities. The role of a receptionist, especially in smaller companies is multi-faceted. Make a wise decision to advance your career, All The Best!
According to PayScale India, a Front Desk Receptionist earns an average salary of Rs 180,534 per year. Most people move on to other jobs if they have more than 10 years' experience in this field. The skills that increase pay for this job the most are Oral / Verbal Communication and Office Administration.
So these were some moves you could do to advance your career, if you have any question spinning in your mind, please write it to us in our comment box below. Me or one of our fellow reader will resolve your query, and also feel free to write your thoughts, any valuable information is accepted here.
Hi, I am Aditya Singh , I am passionate about writing blogs, lyrics, social media posts and articles. Currently working as a content writer at Aasaanjobs and focused to write and learn more about worldwide recruitment scenario.